Privacy Statement

Privacy Statement (for Customers) (PDF 200KB) (Effective 9 Aug 2019)

Personal Information Collection Statement

The personal data and other information (collectively, "Data") that we, PCCW OTT (Hong Kong) Limited, receive about you and/or is provided by you as a result of or in connection with the services provided, subscribed and/or registered for hereunder (collectively, the “Services”), are collected, used and retained by the relevant service providers of the Services, being one or more of the members of the Group (being, HKT Limited and PCCW Limited and their respective subsidiaries, affiliates and associated companies), including but not limited to PCCW Media Limited, Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited, Moov (Hong Kong) Limited, HK Television Entertainment Company Limited, Club HKT Limited, Club Services (HKT) Limited, HKT CSP Limited and HKT Payment Limited (as the case may be), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), other applicable laws, rules and regulations relating to data privacy and the Privacy Statement of the Group ( and ) (collectively, the “Privacy Statement”). The applicable terms and conditions of the Services, the Privacy Statement, and this Personal Information Collection Statement all apply to and govern our collection, use and disclosure of your Data. HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Your Data is collected, may be used or maintained by and/or disclosed, at all times to the extent permitted under applicable laws, rules, regulations and licence requirements, to affiliates and/or related companies of the Group, their respective agents (including debt collection agents), dealers, licensors, providers, business partners and/or applicable regulatory bodies or governmental authorities for purposes in connection with the Services, including without limitation processing your application, providing the Services to you, enabling your access and retrieval of account information in relation to the Services, and complying with applicable laws, rules, regulations and licence requirements.

Please note that in the event you do not provide the Data not indicated as “optional”, we may not be able to provide you with the Services.

Data indicated as “optional” is provided by you on a voluntary basis. In the event you choose not to provide such Data, your user experience may be affected if the requested Data is used to enhance or personalise the Services offered or provided to you.

Our websites and apps use cookies or similar tracking tools# on your machine or device in order for us to, for example, personalise your user experience and/or maintain your identity across multiple webpages and/or Internet sessions. Our websites and apps are initially set up to accept cookies. You can opt-out of or delete historical cookies by changing the settings on your web or mobile browsers; however, if you do so, you may find that certain features on our websites and/or our apps do not work properly.

Subject to your rights indicated by checking the designated box or leaving it unchecked, we may, in compliance with applicable laws, rules, regulations and licence requirements, use your Data (including without limitation your name, identity card number, address, email address, contact number, account number and usage pattern) for us, members of the Group and our respective dealers, licensors, providers and/or business partners (collectively, “Service Providers”) to provide you with direct marketing content, including sending to you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions related to the Services as well as other products and/or services offered by us, members of the Group and/or the Service Providers, including without limitation: TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol and tobacco, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, wealth management services and products, pensions, investments, brokering, financial advisory, credit and other financial services and products, betting, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, e-commerce, logistics, retail, home and décor, media and high-end consumer products and services. The processing of your Data for the purposes of direct marketing is carried out in our legitimate interests.

You have a right to withdraw your consent in the above manner at any time. You are also entitled to access, correct or enquire about the Data held by us about you. If you wish to withdraw your consent, access, correct or enquire about any Data held by us about you, you can do so by writing to the PCCW Group’s Privacy Compliance Officer or HKT Group’s Privacy Compliance Offer (address: GPO Box 9872 or via email to:

#Including without limitation, Flurry Inc. and Yahoo! For enquiries on the privacy policies, related user setting and practices of Flurry Inc. and Yahoo!, please visit and respectively (or such other appropriate links that Flurry Inc. and/or Yahoo! may make available).